Refund Policy

Cancelling

• Cancel any time from settings, then billing. No phone call, no retention queue
• Cancelling stops the next renewal; it does not shorten the period you already paid for
• Access to the room continues until the end of the paid period
• Cancellation takes effect immediately in your billing page, and the confirmation email from Stripe is your receipt

When a refund is available

Because the service is delivered immediately, refunds are discretionary and evaluated case by case. The usual outcomes:

• Within 7 days of a first charge, with little or no use of the room: refunded in full, no questions
• Within 7 days of a renewal you did not intend: refunded in full once the renewal payment is confirmed
• Technical failure that prevented you from using the room and could not be resolved: refunded for the affected period
• Bans for breaking the Terms of Service: no refund, and no exception for time remaining
• Months of active use beyond the refund window: no refund for time already used

How to request a refund

Email support@omegle.homes from the address attached to your account, with the approximate date of the charge and the email on the payment receipt. Verified requests are usually processed within five business days and returned to the original payment method, though banks can take longer to show the credit.

Chargebacks

Contact us before you dispute a charge with your bank. A chargeback usually closes the account while it is investigated, and we cannot reopen the room until the dispute is resolved. Almost every disputed charge is a renewal that the account holder did not expect, and those are faster to fix by email.

Price and plan changes

If we change the price of a subscription, existing subscribers are told before the change takes effect and keep the old price for the period they have already paid for. Upgrading or downgrading takes effect from the next billing cycle unless the billing page says otherwise.

Contact

Questions about this page, your account, or a report go to support@omegle.homes. We read every message and usually reply within a few business days.